Q: Do you provide any software to evaluate log files?
A: We currently provide webalizer as part of your setup.  You may also download the log files and use some other application.  You should be aware that we remove log files older than 7 days.  If the log files are important to you, we recommend that you download them at least every 6 days. 

Q: How often are files backed up?
A: Files are backed up every night.  However, even backups fail.  If you have data that is important, we suggest that you keep your own backups.  We also highly recommend that you edit your files locally and then post them rather than making live updates.

Q: How reliable is your connection?
A: The most common reason for downtime is circuit failure on the backbone, the major data highways.  To guard against this we have two Tier-1 providers, OnNet with Level(3) and Qwest.  We also have other features such as UPS, secure monitored building, dual power supplies on each server, hot swappable drives, and a backup supply of identically configured servers.  These features protect you against down time based on network or hardware failure.  While no company can guarantee there won't be any problems, we've done our best to minimize to possibility.

Q: I need to do ____ on my web site, how do I do it?
A: Most none programming operations can be performed by using our control panel.  There are a few minor things that you may not be able to do, for those just submit a ticket to support and we will ask our support department to take care of it for you.  For programming task you will need to consult with a programmer.

Q: I'd like to move my site to DMB Hosting.  What do I do next?
A: When you sign up, you'll be prompted for the domain information for your existing site.  Once you've completed the sign up process, you will be e-mailed the Domain Name Server information that you will need to give your Registrar.  After you have posted your site to DMB Hosting and confirmed that it is working correctly using the instant access domain, you should log into your domain registrar and update the Domain Name Server (commonly referred to as DNS entries) with our DNS information.